DMG has a dedicated e-mail address for orders of components, complete operating panels, controllers and pre-wired systems: orders@dmg.it or you can use our order-dedicated fax number: 06/93 02 52 44

Our Sales Managers are always at your fingertips for further information and to support you with non standard orders. To find out your contact person check our Contacts page.

You can easily prepare your orders using our software "Magellano" or filling out our order forms, which can be downloaded from our website.

If you are already a DMG client, you can ask for your free copy of our software “Magellano”: simply send your request to info@dmg.it. Or on our webpage at www.dmg.it/software.

For the most well-known of our fixtures lines you can download order forms here, fill them out and send them via email or fax.

Magellano allows you to prepare your price quotations and orders completely by yourself, thanks to a simple and user-friendly graphic interface. Moreover "Magellano" gives you the following benefits:
• Complete prices
• Quick quotations, with a graphic presentation of the products
• 1% additional discount on your order
• Certainty of technical feasibility of the product and respect of lead times
• Online updating of products / prices database

To update your copy of Magellano you just have to send the request to our Sales Managers.

You can choose to receive a link via e-mail to make the online update or a CD-rom containing the updated software.

Magellano is frequently modified by DMG due to the implementation of new products and update of prices. We advise you to regularly ask for your update in order to always work with the latest release.

When we receive your order, our order processing personnel will check it and send an official order confirmation, usually within 48h from order receipt.

Should your order be incomplete and/or should we need further details from you, our order processing staff will contact you. In this case, the date of order receipt will be when all information about your order is complete and we can process your order in our system.

Except for written different indications, our price quotations are valid for 30 calendar days from the date of issue.

Our gross and net prices are shown both on quotations prepared/printed with Magellano and on order confirmations received by DMG.

DMG Store is a special sale department at DMG for rush deliveries of standard components. A selection of our products is available for rush delivery at DMG Store; ready for delivery in 48h. DMG Store catalogue, regularly updated, includes the best seller items of our product lines.

All articles in DMG Store can be ordered filling out the dedicated order form to be sent via fax to +39 06 91280695, via e-mail to dmgstore@dmg.it, or online through the new website section Magellano.

Check here for further details.

Yes, you can do it until maximum 15 days before the confirmed delivery date.

Nevertheless, as some orders (e.g. non standard orders, custom items, orders for big quantities) may include special manufacturing and/or specific components, which we purchase a lot in advance, DMG reserves the right to accept (always in written) the order modification or its cancellation according to the order status in the manufacturing process.

Yes! Check your order status in the restricted area "Order Tracking". User registration is required to access the secured area.

Yes, the minimum gross amount for invoices is €160,00.

Processing small orders is very expensive for us; thus we kindly ask you to group as many small orders as possible to always reach the minimum gross amount for invoices.
If you really need to place a small order, please contact our Sales Area Manager to know which additional fees that can apply.

For all standard products, DMG always offers a lead time of 15 working days (3 calendar weeks) from the date of order confirmation.

For orders containing non standard products / manufacturing, lead times may be longer. Order confirmation will show the exact lead time applied.

If you need, DMG accepts rush orders, making all possible efforts to deliver as soon as possible, even within 48h if you''re ordering standard components and plates without engravings.

Rush deliveries must be asked for to your Sales Manager or, as an alternative, to our Customer Care. DMG has the right to accept or decline all rush orders, according to its manufacturing capacity at the moment of your request.

In normal conditions, DMG guarantees to respect the delivery date shown on the order confirmation in 94% of cases (same day or within 48h after confirmed delivery date). All our organization is involved in reaching this goal.

If we realize that we’ll have a delay of more than 48h in delivery, our staff will contact you before the confirmed delivery date, informing the new delivery date and the reason for the delay.

DMG standard delivery terms are EX WORKS (INCOTERMS); therefore responsibility and shipment fees are at Customer's charge.

Anyway, if explicitly requested by the Customer, DMG can select a trusted carrier and insure shipment at agreed rates. Contact our Sales Managers for further details. dettagli.

If you chose to insure shipment with DMG, immediately send us a copy of loss/theft notice written by the carrier. DMG will forward it to the Insurance Company and file a new production order for lost/stolen products, unless otherwise instructed by the Customer.

Immediately contact our Customer Care to inform us about the noncompliance. Use our Claim form to give us details (order ref., missing/defective item, etc.) to allow a quick and effective check. Always remember to specify if you want a quick replacement of missing/defective items.

DMG will provide noncompliance analysis within 48h from your notice as well as filing a new production order for replacement. Our Customer Care staff will agree with you the conditions for returning us the noncompliant material.

Should your complain be founded (or if validity can NOT be proven), replacement will be a our full charge, including shipment fees. If you received goods not compliant to your order, we may ask you to return us those wrong goods, with shipment fees at our charge and using our carrier.

Should your complain be not founded (e.g. after checking between received order goods and our shipment pictures database), our Customer Care staff will inform you accordingly and our Sales Managers will agree with you the conditions for issuing a new order.

Anyway, unless otherwise agreed between DMG and the Customer, DMG will not accept loss/theft notices nor order non compliance notices which should be sent over 90 days from invoice date.
Should you receive goods addressed to someone else, DO NOT open the package/s and contact our Customer Care. We will arrange shipment for return at our charge.

After sending the noncompliance notice, please contact our Customer Care to have the return authorized. Noncompliant goods have to be returned accurately packed and accompanied by a delivery note showing "NON-COMPLIANT PRODUCT RETURNED FOR REPLACEMENT", the original PO nr and invoice nr/date with which your PO has been delivered.

If the product is covered by our warranty, simply contact our Customer Care to inform about defect. Use our Claim form to give us details (order ref., defective item code, etc.) to allow a quick and effective check. Always remember to specify if you want a quick replacement of defective items.

DMG will arrange product replacement as soon as possible; for financial/fiscal reasons the replacement will be regularly invoiced. Our Customer Care staff will agree with you the conditions for returning us the defective material.

Returned items will be tested. If the defect is imputable to DMG (or in case of uncertainty) and if the product is still covered by the 2 years warranty, DMG will issue a credit note for the whole amount of the replacement invoice, including shipping fees of return and replacement shipments (flat rate refund based on our shipping rates).

Should the product be damaged for causes evidently imputable to the Customer (wrong connections, improper use, breaks, etc.), the claim will be NOT FOUNDED and our Customer Care staff will send information thereof along with the reasons.

After sending the noncompliance notice, contact our Customer Care to receive the Authorisation to Return for the noncompliant goods. We ask to return products accurately packed and accompanied by a delivery note showing "RETURN OF DEFECTIVE MATERIALS'", indicating the original PO nr and invoice nr/date with which your PO has been delivered.

Sometimes it may seem a nonsense, if you just consider the value of the materials to return. Nevertheless, we can find out possible recurring or hidden defects and solve them just checking every little defective item. Therefore we kindly ask you to understand our request of returning even small defective products; our goal at DMG is to improve quality and reliability of its products.

However, if your claim concerns a known problem, DMG may not ask for defective product return, but only arranges for quick replacements free of charge for the Customer.

DMG applies a 2 years warranty from invoice date for all components manufactured by itself.

For complex products (i.e. controllers), which are composed by items manufactured by third parties, the original warranty from the manufacturer is applied, sometimes limited to one year.

To repair products not covered by warranty (damaged by improper use or warranty period empire) contact our Customer Care. In this case we will invoice you inspection and/or repair fees at a rate of € 84,00 per hour gross price, as well as replaced components and shipping costs.

Should the product be definitely damaged and not repairable, we shall still invoice you inspection fees at a rate of € 84,00 per hour gross price.

The repaired product will be sent back with a report of the tests result, the defect analysis and of the repairs and/or replacements done.

Most DMG products are individually packed with transparent plastic film, which allows visual inspection. If there are evident damages to the material and such film is intact, the Customer should check for damages avoiding to break the film and should return all damaged items to DMG, upon agreement with our Customer Care within 30 calendar days from invoice date.

Please return us damaged goods in its original package with the necessary delivery note showing the text "DAMAGED MATERIALS RETURNED FOR REPLACEMENT", indicating the original PO nr and invoice nr/date with which your PO has been delivered.

Should the product package be damaged, please immediately make a complain to the carrier, who is responsible. Then send us copy of the complain notice.

Yes, you may; this has to be agreed with DMG. Contact our Customer Care to agree how to return products ordered by mistake. Returns will be considered only if:

• Product is standard and can be easily re-marketable;
• Product hasn't been used, is intact and in its original package;
• Product has been shipped/invoiced since no more than three months.

All returned products must carry a delivery note showing "PRODUCT RETURNED FOR REPLACEMENT UPON COMMERCIAL AGREEMENT", and the Authorisation to Return received by our Customer care, always indicating the original PO nr and the original selling invoice nr and date.

Shipment fees will be at your charge.

If you're experiences difficulties in respecting the agreed payment terms, a san exception, you can ask for a payment deferment before payment terms have expired. In this case, we ask you to contact our Finance Department to officially ask for payment deferment indicating the required new payment term. Your request will anyway have to be considered and formally accepted in written by DMG.

In some cases and for big amounts, DMG may ask you to pay bank interests for the deferment period.

We recommend to use this option only in cases of real need.

We kindly ask you to inform us about a possible missed payment before invoice payment terms expire. DMG consider a serious fault any missed payments, which are not communicated in advance. Missed payments activate a protection procedure, which may lead to pending orders/shipments freezing.

For invoices not paid since more than 10 days from expiry date or for unpaid cash orders, DMG will send a reminder for payment. In this case we kindly invite you to send us copy of the payment as soon as possible and anyway within 10 days from the reminder date.

Shouldn't we receive payment copy within this period, we'll send a second remainder for payment, in which we inform you we're going to temporarily freeze all your pending orders/deliveries due to unpaid invoices.

Several missed payment will anyway lead to freezing your supplies.